Quality Improvement Skills Training
Quality Improvement Through Human Centered Design
Our offering marries quality improvement fundamentals and Human-Centered Design & Design Thinking principles. The Design Thinking methodology assists in managing complexity and bringing multiple perspectives to the table. It enables deep conversations around past failures and provides a platform for clinicians and frontline staff to share their perspectives.
Learning the Model for Improvement
We believe that healthcare, especially quality improvement professionals, could supercharge their improvement efforts by integrating Design Thinking approaches. Through this course we teach the foundational components of quality improvement, through the Model for Improvement, and we will do so using Design Thinking tools and visual canvases. Ultimately, design tools help people focus, align, and nurture creativity. Combining these with a clear improvement plan allows for meaningful change and more effective systems.
By the end of this course participants will be armed with the knowledge and tools to drive improvement in their organization through Design Thinking.
QIST goals
Have a full understanding of the Model for Improvement (MFI)
The MFI is largely considered to be the foundational basis for all major improvement methodologies that work to enhance outcomes in the healthcare space. With operational knowledge of the MFI you will be equipped to start applying these skills to the problems in your organization.
Be equipped with the knowledge to use the MFI, and the tools provided, to guide your quality improvement projects moving forward
Throughout this course we will practice Human Centered Design principles and challenge you to apply the concepts you are learning in real-time to the problems in front of you at your organization. You will be given a toolkit of visual canvases which will enable you to apply this learning as you progress through the course.
Have a completed Project Charter form
By the close of this course you will have a completed Project Charter form. This form serves as your executive one-pager, teeing up what your aim is, how you will measure it and how you will get there. This form and the visual canvases you will receive throughout the course will all be available for download so you can apply them to multiple projects within your organization.
Who is the course for?
We welcome individuals or teams to engage in QIST. This course has been applied to clinical, leadership and operational teams with effectiveness. No prior competency or training in the quality improvement space is needed to engage in this course and no problem that you would like to solve is off limits. If you are managing projects or people and have a desire to improve processes and systems then this training is made for you.
Interested in QIST?
We are excited to share this offering via asynchronous online learning or in-person trainings. Check out Quality Improvement Skills Training to learn more!
Contact Us
Want to learn more about how human-centered design turbocharges the work of Quality Improvement Organizations? Schedule a time to chat with Adam Kohlrus and Matt Kelly to see some examples and share ideas.
We are business designers. We help you respect the past and invent your future. We love uncertainty, constraints and culture challenges. Let’s go on an adventure together.
DOTANKDO, LLC | CHICAGO, IL 60626 | COPYRIGHT © 2023 ALL RIGHTS RESERVED
