Improving Clinical Outcomes
Redesigning Clinical Care
For years, Do Tank has been working with healthcare organizations to move the metrics that matter within states. Our team has spearheaded work on everything from readmissions, to C. diff, to daily safety huddles, to nurse staffing, to workforce and equity just to name a few. If your team is tasked with improving a clinical outcome, needs to spread a best practice from one setting to another or needs help framing out your clinical quality improvement approach, then we are here to help.
The Objective
Do Tank has worked with several care settings across the continuum and community-based organizations to create Implementation Playbooks based on high-impact innovations, best practices and quality improvement innovations. Below you can see some of these playbooks to get a sense of how we work with teams to enhance clinical outcomes.
The Process
DoTank has embarked on an ambitious initiative – galvanizing the spread of high impact, quality improvement innovations across the country. Our implementation playbooks focus on innovations that are already showing promise. Simply put, the innovations we identify to be translated into playbooks could have a greater impact on patient outcomes if they were in place at more hospitals across the country.
The Playbooks
We can compete on results, but we don’t compete on best practices in Quality and Patient Safety. Let’s come together to accelerate the spread of innovations that lead to reductions in harm and cost savings.
These playbooks are meant to read more like comic books rather than 60-page change packages. At DoTank we know how to distill and scale process, but we also know how to tell stories. We feel it is critical that these playbooks are transferable from the front line to the C-Suite and that they are packed with the assets and commentary needed to spread the best practice.
We outline the key steps in the process, integrate voices from both the Mentor and Spread sites, and embed the key resources needed to translate the process from one site to the next.
Each playbook culminates in a Results & Impact section highlighting cost savings, harms prevented and qualitative statements from the Mentor and Spread sites speaking to the value of the improvement process to their organization.
What do People think?
Dr. Gurpreet Mander,
CMO, St. John’s Hospital
The reduction in Clostridium difficile at HSHS St. John’s Hospital in 2017 of nearly 80% has been a huge achievement thanks to all of the care providers that work closely and collaboratively with Pharmacy, Nursing and Infection Prevention. The interventions that have been implemented over the past year have been proven effective and will continue.
Dawn Moeller,
Clinical Manager for Emergency and Trauma Services
This program really works and is powerful! Since implementing the program, our organization has learned many lessons. The ICP program is intuitive and practical. It makes sense to the health care team members because it is relatively easy to implement and even more importantly, it is easy to sustain.
Contact Us
Want to learn more about how human-centered design turbocharges the work of Quality Improvement Organizations? Schedule a time to chat with Adam Kohlrus and Matt Kelly to see some examples and share ideas.
We are business designers. We help you respect the past and invent your future. We love uncertainty, constraints and culture challenges. Let’s go on an adventure together.
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